Matt Walker – CEO
As CEO and director of Villa Carlotta Travel, Matt brings a wealth of experience and a lifelong passion for travel to the helm of the business.
With over two decades in the tourism industry - spanning roles in sales, marketing and executive leadership across Australia, the UK, Europe and North America. Matt has built a career on delivering unforgettable travel experiences.
Before joining Villa Carlotta Travel, Matt served as CEO of a major tourism association in WA’s South West, where he deepened his understanding of what makes destinations truly special.
Since stepping into a leadership role at Villa, Matt has continued to drive the company’s growth and innovation while staying true to its trusted roots.
Under Matt’s leadership, Villa Carlotta Travel continues to evolve—offering a diverse range of expertly curated escorted tours across Australia and overseas, as well as fully independent, tailored holidays for over-55s and seniors, all delivered by our dedicated in-house team.
His vision is clear: to create seamless, high-quality travel experiences that leave a lasting impression.
Karen Jones – Travel Agent
Villa travel agent, Karen Jones, has travelled extensively within Australia and overseas, and draws on more than 20 years of experience to deliver excellent customer service.
Karen is knowledgeable about all aspects of travel, but admits to having a particular passion for outdoor adventures and nature walks.
Although Karen specialises in making travel arrangements for semi-retirees and retirees, she also enjoys the variety of looking after young couples, families and corporate travellers.
Whether you’re planning to take a short break within Western Australia, an interstate adventure or an international escape, Karen is on hand to help book your next holiday.
Michelle Sorgiovanni – Operations & Product Coordinator
Michelle joined the Villa Carlotta Travel team in May 2023, bringing over 20 years of hands-on experience in business management, with a strong background in the tourism and hospitality industries.
Highly efficient and detail-focused, Michelle ensures the smooth day-to-day running of our travel office and expertly coordinates supplier relationships to help deliver seamless, high-quality tours.
Michelle is also a seasoned traveller with a genuine love for discovering new places—especially Singapore, her personal favourite for its rich culture and incredible cuisine.
With her professional expertise and practical approach, Michelle plays a vital role in delivering the exceptional travel experiences our passengers know and trust.
Susann Maciej – Product & Logistics Support Coordinator
Originally from Germany, Susann has proudly called Western Australia home for many years. What began as a work and holiday adventure quickly turned into a lifelong connection with Australia, leading her to settle in the beautiful coastal town of Busselton. Her favourite WA getaway? Broome—the sparkling gem of the north.
Susann brings a wealth of international experience and a keen eye for detail to the Villa Carlotta Travel team. Since joining us in December 2021, she has been the driving force behind many of our expertly designed itineraries, working closely with our trusted suppliers across air, rail, cruise and land to deliver a diverse selection of Australian and international group tours.
With a degree in Tourism Management and several years of experience with a European river cruise company, Susann combines her professional expertise with a genuine passion for creating memorable travel experiences.
Anita Smith – Product & Logistics Coordinator
Anita Smith is our passionate and highly experienced Product and Logistics Coordinator at Villa Carlotta Travel. With a warm, approachable nature and a deep understanding of the travel industry, Anita plays a pivotal role in designing and delivering exceptional tour experiences.
Her years of expertise and meticulous attention to detail ensure that every itinerary runs smoothly, from behind-the-scenes planning to on-the-ground execution.
Anita takes great pride in crafting journeys that are not only seamless and well-organised but also rich in meaning and memorable moments. Her love for travel and commitment to excellence are at the heart of every tour she brings to life.
Hannah Eardley – Travel Coordinator
Hannah brings a vibrant energy and fresh perspective to her role as a Travel Coordinator at Villa Carlotta Travel. Hannah understands the value of well-planned, meaningful getaways.
Her approachable nature, combined with a keen eye for detail and genuine passion for travel, makes her a trusted guide for travellers seeking unforgettable experiences.
Hannah is all about creating hassle-free and enriching journeys that inspire and delight at every turn.
Marnie Davis – Marketing & Group Travel Coordinator
Marnie is one of the original and much-loved members of the Villa Carlotta Travel team, bringing over a decade of experience, knowledge and heartfelt dedication to her role.
Known for her warm, friendly nature and deep understanding of what makes a truly memorable holiday, Marnie has helped shape countless journeys for travellers over the years. Her long-standing commitment to exceptional customer service and genuine love for connecting with people make her a trusted and familiar face for many returning guests.
With Marnie, you’re not just booking a tour, you’re joining a travel family that cares.